committed to world class quality products and services

Customer Service Policy

We are committed to meeting all our customer expectations, through:

  • Communicating our customers’ organizational objectives, targets and requirements
  • Employee development
  • Continual improvement
  • Delivering defect-free product on time at the most competitive cost possible

Health and Safety of our employees is of outmost importance.

Quality Certifications

We are certified to:

  • ISO 14001: 2004 Registered
  • TS 16949: 2009 Registered

Our quality assurance staff is trained and dedicated to comply with the AIAG core tools (e.g. MSA, APQP, PPAP, SPC, FMEA) and to meet customer specific requirements. (CQI-11,CQI-12, CQI-15 etc.)

Quality assurance

To maintain consistently high quality, we maintain rigorous process checks, and employ state-of-the-art measurement and verification technologies, including:

  • Gauge-track calibration software
  • A complete weld laboratory, with cut-and-etch capabilities and microscopic analysis
  • Hardness testing technology
  • Push out/ torque testing on projection and MIG welded assemblies
  • PC-DMIS CMM facilities
  • Mini Tab statistical software

We regularly review our quality management standards and processes to maintain continual improvement in product quality and customer satisfaction.

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